Pendo Sidebar

A new Pendo Experience

Year

2023

Timeline

H2 2023

Category

B2B SaaS

Role

Lead Product Designer + Researcher

Problem

Guide builders are wasting valuable time constantly context switching and going into browser tab purgatory, and often struggle with the lack of context of Pendo in relation to their app. This causes a disjointed Pendo experience and can even lead to attrition.

Business Goal

Create a new industry standard for the product and digital adoption experience.

Solution

The concept of a sidebar will be the first its kind in the Digital Adoption sphere. This endeavor will require close cross-functional collaboration across the entire company, and this project is the catalyst to get those conversations started and help shift the customer mindset.

I'd love to chat. Drop me a note to say hi!

I'd love to chat. Drop me a note to say hi!