Guides AI Assistant

Trailblazing at Pendo

Year

2023

Timeline

5 days

Category

B2B SaaS

Role

Lead Product Designer

Problem

Customers want to track adoption and help employees get their jobs done, but they struggle to know where to start. As a result, they ask Pendo for templates and suggestions as it relates to their specific system or vertical area of ownership.

Business Goal

Reduce customer time to value to increase adoption and growth.

Solution

A guide creation and editing experience powered by ChatGPT to leverage readily available expert content and reduce guide builder blank page paralysis.

It all started as an ideation session and presentation at a company off-site. Because it was so vision-oriented there was no prioritization available on the roadmap. Enter company-wide Hackathon. The perfect incubator!


In a matter of days, I collaborated with engineers to ground my vision in current Pendo functionality and design system. I was so proud of the teams work, and it was an award winner, too! C-suite was so impressed, they prioritized it straight into production, and to say customers were WOWed is an understatement. Glad to have lead the charge in bringing AI to the Pendo product!

I'd love to chat. Drop me a note to say hi!

I'd love to chat. Drop me a note to say hi!